Orders Frequently Asked Questions
- How long will it take to receive my order?
- What are your accepted methods of payment?
- Why am I being charged sales tax on my order?
- How can I check on the status of my order?
- Can you send me Costa stickers?
- Can I buy replacement parts for my Costas?
Can I use a debit card to purchase orders online?
- What is your return policy?
- Can I exchange my Costas for a different model?
- Does Costa offer prescription sunglasses?
- Can I order Costa Prescription Sunglasses directly through Costa or do I have to go through my eye doctor?
- How do I know which Costa frame styles are available in Costa Prescription lenses?
- What is the Costa Prescription Sunglass lens availabilty?
How long will it take to receive my order?When ordering online, please allow up to two business days for your order to process before it ships. If you need your Costas faster you can speed up your order using a number of shipping options, such as UPS Next Day Air.
What are your accepted methods of payment?We've traded Costas for bait in Panama, beer in Mexico and a boat ride home in Belize. But we also accept all major credit and debit cards.
Why am I being charged sales tax on my order?Because its the law. At least in Colorado, Florida, Minnesota, New Jersey, Texas, Utah and Washington.
How can I check on the status of my order?Did you place your order online? If so, you can log in to your account to see its current status. You can also drop us a line at 1.800.447.3700 ext. 368.
Can you send me Costa stickers?Nothing completes the back of a pickup quite like a Costa sticker. And while we don't currently sell them online, you can check here to see if your local Costa retailer has some in stock.
Can I buy replacement parts for my Costas?Hey, accidents happen. And at Costa, we've heard all kinds of fish tales. That's why we offer replacement parts like co-injected temples, logos, temple tips and nose pads. Need a part? Contact us at 1.855.MYCOSTA (1.855.692.6782) and we'll help you place an order and get you back on the water.
Can I use a debit card to purchase orders online?
We accept all major debit cards. You may see a pre-authorization hold of $1.00 on your account until charges have been approved and processed. Check with your bank on their individual debit card policies.
What is your return policy?
Need to catch and release your new Costas? We offer a refund for any pair returned in new and saleable condition in their original packaging within 10 days of purchase. During the holidays, we extend it to 30 days from purchase.
To send back your Costas, use the UPS return authorization label that came with your order. If you had your Costas shipped by USPS, call customer service at 1.800.447.3700 ext.244 and we'll send you a return authorization label.
You'll get an email when we receive your return. We'll also send you an email when your refund has been processed, which can take up to 10 business days.
Can I exchange my Costas for a different model?Sorry, Costa does not offer exchanges on Web orders – only returns for a refund. So if you want to exchange your Costas for a different model you'll have to work directly with the retailer where you bought them.
If you are repairing or replacing a pair of Costas under warranty, we can only replace them with the model you are returning. The one exception is if your model has been discontinued and we no longer carry the necessary replacement parts, in which case we'll get you hooked up with a new pair that we're sure you'll love just as much.
Does Costa offer prescription sunglasses?You can't catch what you can't see. And while clear vision is important for everyone, it's critical for fisherman to spot that once-in-a-lifetime fish. Lucky for you, the clearest sunglasses on the planet are also available with a prescription. To find an optical dealer near you, visit our dealer locator and look for the "Costa RX" logo under Dealer Type. You can narrow your search by selecting the "Prescription Dealers" filter.
Can I order Costa Prescription Sunglasses directly through Costa or do I have to go through my eye doctor?Since prescription sunglasses are a medical device, they must be dispensed be a licensed Eye Care Professional. Please locate an authorized Costa Rx dealer in your area through our dealer locator.
How do I know which Costa frame styles are available in Costa Prescription lenses?Costa Prescription Sunglasses are available only in full-frame styles at this time. Currently we do not process Costa Prescription Sunglasses in semi-rimless frame styles, rimless styles or shield frame styles.
What is the Costa Prescription Sunglass lens availabilty?
COSTA 580p Prescription Sunglasses are made with a lightweight, impact-resistant Trivex plastic lens material which integrates backside anti-reflective coatings with our proprietary C-WALL technology for smudge-free scratch-resistance. COSTA 580P single vision and progressive prescriptions are precisely processed with our Waypoint digital technology. Costa 580P prescription lens colors are available in: Gray, Copper, Sunrise, Blue Mirror (on a gray base), Green Mirror (on a copper base) and Silver Mirror (on a copper base).
COSTA 580G Prescription Sunglasses offer the highest clarity you can get in glass and is available for single vision prescriptions. COSTA 580G prescription lens colors are available in: Gray, Copper, Blue Mirror (on a gray base), Green Mirror (on a copper base), and Silver Mirror (on a copper base).
COSTA 400P Prescription Sunglasses are made with CR-39 plastic, impact-and scratch-resistant lenses that are virtually as clear as glass. COSTA 400P single vision, bifocal and progressive prescriptions are precisely processed with our Waypoint digital technology. COSTA 400P prescription lens colors are available in: Gray and Amber.