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SHIPPING AND RETURNS

SHIPPING POLICY FOR PURCHASES MADE ONLINE AT COSTADELMAR.COM 

POLICY FOR AUSTRIA , BELGIUM , FINLAND, IRELAND, LUXEMBOURG, NETHERLANDS, PORTUGAL AND SLOVENIA

FREE RESPONSIBLE SHIPPING

Responsible shipping option is fulfilled by logistics providers using sustainable solutions to reduce climate impact. Delivery may take up to 3-4 business days. 
 
Green shipping option consists of either:
1. Full ground service: shipments served via truck. Transportation emissions are reduced by exclusively using ground transportation instead of other available shipping modes with higher emissions. Not applicable to destinations that do not have such other shipping modes; other exclusions may apply.
2. Emission compensation program (if provided by selected transportation carriers): providers calculate carbon emissions from pickup to delivery; the carbon emissions are then offset through climate protection projects including reforestation, renewable energy, waste disposal, wind power and others, supported by the logistics providers. The carbon neutral service is verified by a certified auditing company (i.e. Société Générale de Surveillance).

Below the list of the logistics providers that can provide emissions compensation:

UK UPS: https://about.ups.com/gb/en/our-company/governance/carbon-neutral-credentials.html

UK GLS: https://gls-group.com/GROUP/en/our-responsibility/thinkgreen

RETURN POLICY:

The CostaDelMar.com return policy is simple. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and sellable condition. (Sellable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. FINAL SALE items are not eligible for returns. At this time, we do not allow exchanges, however you can return and re-purchase the item.
Engraved products are not eligible for return.
Customers will be responsible for return shipping costs, when exclusions apply.

  1. Contact Customer Service by visiting the Contact Us page to submit your return request. 
  2. Once received, print out the pre-paid return label and attach to the box. 
  3. Once your label is attached and the package is secured: 
    USE A UPS DROP OFF POINT: take your return package to one of the UPS Drop Off Points in your country. Please visit https://www.ups.com/dropoff?loc=en_AT where they will take care of everything for you; 
  4. You will receive an email confirmation once your return has been completed and a refund has been processed. 
  5. Please allow up to 5 business days for the credit to show on your account. 
  6. We do not exchange items, but you may reorder through CostaDelMar.com at this time. You will be able to track your return on www.ups.com.  

SHIPPING POLICY:

CostaDelMar.com orders can be shipped within EU community. You will have the ability to select your preferred shipping method. Orders placed by 12:00 CET on business days will usually ship the same day, but please allow 2 business days for your order to process before it ships and 3-4 business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders. Shipments to mailboxes and/or military bases are not possible. Orders to these addresses will be automatically cancelled.  

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