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Order details

View and track the status of your order or make a return.

Order info

Order number {{currentOrder.orderId}} Billing address {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}}
Order date {{formatDate(currentOrder.placedDate)}} Shipping Address {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}}
Payment method Credit Card
{{orderProtocolData.cc_nameoncard}} {{orderProtocolData.cc_brand}} ************{{orderProtocolData.temp_account}} Exp. {{orderProtocolData.expire_month}}/{{orderProtocolData.expire_year}}
Shipping method Standard shipping

Product details

Item description Qty Status Price
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:
Qty {{item.quantity * 1}}
{{formatPrice(item.xUnitPrice)}}
{{item.quantity * 1}}
In processing

Online return not available for this item

Contact Us
Already returned
{{formatPrice(item.xUnitPrice)}}

Return item(s)

Please select the products you would like to return below. We will refund you the original price.

Order info

Order number {{currentOrder.orderId}}
Order date

Product details

Item description Qty Status Price
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:
Qty
{{formatPrice(item.xUnitPrice)}}
In processing

Online return not available for this item

Contact Us
{{item.xIsReturnableRemainingDays}} day(s) left for return
Already returned
{{formatPrice(item.xUnitPrice)}}

Return item(s)

Please select the products you would like to return below. We will refund the original price in case of a return.

Order info

Order number
Order date

Product details

Item description Qty Price
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:

Why are you returning this?

{{item._selectedQuantity}} {{formatPrice(item.xUnitPrice)}}

Confirm your address

Our Return Policy allows you to print a label and return your order to any Australia Post store or box.


Queries on orders will be directed to this number
We don't deliver to PO BOX addresses

Return summary

View the status of your return.

Return info

RETURN NUMBER
Return date
Order number {{rma.originOrderId}}

Return details

Pickup address {{rma.address.addressLine.join(' ')}} - {{rma.address.city}}, {{rma.address.stateOrProvinceName}} {{rma.address.zipCode}} {{rma.address.country}}
Return method Return delivery, by UPS to Luxottica NAASC
Costa Del Mar, 101 Greenwood Industrial Pkwy
Suite 385, McDonough, GA 30253

For your complimentary return shipping label, please email supportaustralia@costadelmar.com with the
subject line "Costa Del Mar Return Label" and your order number and return order number.

Please take note of your tracking number, as your return request will request will only be processed once the item is received at the Distribution Centre.

Track your return at www.auspost.com.au.

Product details

Item description Qty Return status Refund
Pro series

{{item.xProductName}}

Frame Color:
Lenses:
Use:
Lens thickness:
Lens treatments:
Lens Color:
Lens Material:
Lens Color:
Fit
Color:
Size:
Qty {{item.quantity * 1}}
{{formatPrice(item.totalCredit)}}
{{item.quantity * 1}}
Return status
{{getRMAItemStatus(item).text}}
{{formatPrice(item.totalCredit)}}

Please note that we cannot refund your original shipment charge

Return shippment charge: Free


Additional return information

Return

In order to return an item please print out the return label provided and ship the item back to us. You'll receive an e-mail once we've received your parcel. In case there is an issue with your return we'll contact you.

Refund

Please note: after verifying your return we will refund the amount paid by you using your original payment method for any returned items.
The refund will appear as a credit on your billing statement according to your card provider.

- Credit card payment: usually 2-4 business days for transfer.

- PayPal: usually 2-4 business days for transfer.