Order details
View and track the status of your order or make a return.
Order info
| Order number | {{currentOrder.orderId}} | Billing address | {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}} | |
|---|---|---|---|---|
| Order date | {{formatDate(currentOrder.placedDate)}} | Shipping Address | {{paymentInstruction.firstName}} {{paymentInstruction.lastName}} {{paymentInstruction.addressLine.join(' ')}} - {{paymentInstruction.city}}, {{paymentInstruction.stateOrProvinceName}} {{paymentInstruction.zipCode}} {{paymentInstruction.country}} | |
| Payment method |
Credit Card {{orderProtocolData.cc_nameoncard}} {{orderProtocolData.cc_brand}} ************{{orderProtocolData.temp_account}} Exp. {{orderProtocolData.expire_month}}/{{orderProtocolData.expire_year}} |
{{formatPaymentMethod()}} | Shipping method | {{shippingLabel()}} |
Need help with your items?
Return item(s) in this order by using the button below.
Product details
Return item(s)
Please select the products you would like to return below. We will refund you the original price.
Order info
| Order number | {{currentOrder.orderId}} |
|---|---|
| Order date |
Product details
Return item(s)
Please select the products you would like to return below. We will refund the original price in case of a return.
Order info
| Order number | |
|---|---|
| Order date |
Product details
Return summary
View the status of your return.
Return info
| RETURN NUMBER | |
|---|---|
| Return date | |
| Order number | {{rma.originOrderId}} |
Return details
| Pickup address | {{rma.address.addressLine.join(' ')}} - {{rma.address.city}}, {{rma.address.stateOrProvinceName}} {{rma.address.zipCode}} {{rma.address.country}} |
|---|---|
| Return method |
Return delivery, by Australia Post, to Luxottica Retail Australia Pty Ltd ACN 000 025 758 Attention: Costa Del Mar Returns PO BOX 230 Horsley Park NSW 2175 |
Please take note of your tracking number, as your return request will request will only be processed once the item is received at the Distribution Centre.
Track your return at www.auspost.com.au.
Product details
Additional return information
Return
In order to return an item please print out the return label provided and ship the item back to us. You'll receive an e-mail once we've received your parcel. In case there is an issue with your return we'll contact you.
Refund
Please note: after verifying your return we will refund the amount paid by you using your original payment method for any returned items.
The refund will appear as a credit on your billing statement according to your card provider.
- Credit card payment: usually 2-4 business days for transfer.
- PayPal: usually 2-4 business days for transfer.
