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FAQs

General FAQs

Most of our Costas are hand assembled in USA, because we have yet to find a machine that does the job as well as a real, live person. We receive parts for our sunglasses from all around the world.

Costas assembled in USA are examined by no fewer than eight pairs of eyes before they ever shield yours. It's the only way we know how to keep the high standards we need to confidently back every pair of Costas with a limited warranty. See our Manufacturers Warranty landing page for limited warranty details and limitations.

Click here to answer three easy questions, and we can help you find the perfect pair of sunglasses. If you still need help choosing your perfect sunglasses please contact us. We'd love to help you choose the best fit and the right style.

One size doesn't always fit all. That's why weā€™re continually innovating new sunglass frame styles. On our website, each sunglass style is labeled as either narrow, regular, or wide fit. Regular fit is our most common. When shopping online, you can choose to filter sunglasses by fit to see which frame options might be best for you. Specific sunglass measurements are available under the ā€œSunglass Specsā€ tab on each sunglass detail page. If for any reason the fit just doesnā€™t work out for you once youā€™ve received your sunglasses, you can return them!

Return policy for more details.

Start shopping by fit: Narrow | Regular | Wide

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your Costas in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your car). Regular tightening of your hinge screws will also help maintain your frame. Follow these guidelines and your Costas will help you see what's out there for years to come.

See additional care tips for Del Mar Collection

Yes, most Costa frames can be outfitted with prescription lenses. Check out the details on your preferred Costa frameā€™s website page on Costa Del Mar to see if it is prescription ready.

We offer a wide range of sunglasses with prescription lenses. However, prescription is not available on all items we sell online. If the item is available in prescription you will see a button on the product page which says SELECT LENSES. To shop all of our prescription sunglasses you can also navigate to this page which includes our widest range of sun prescription. We offer single vision and progressive in our sunglasses.

To be able to process your prescription order we require valid, non-expired prescription and may need pupillary distance measurement (often referred to as PD). You will be able to choose between three options:

  1. Enter it manually: enter your prescription details manually
  2. Upload it now: scan or take a picture of your prescription and upload it in digital format
  3. Send it later

PD not on your prescription slip? Donā€™t worry, you can measure it at home. Learn how.Ā 

Each State has varying regulations regarding the validity of eyewear prescriptions which we fully comply to. We are unable to accept out of date prescriptions and will cancel orders which are sent in with an out of date prescription.

For any issues related to your submitted prescription before you have received your order, please contact our Customer Care team as soon as possibleĀ on 1800 958 014, Monday - Friday 10am - 7pm AEST/AEDT.

To cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request via 1800 958 014, Monday - Friday 10am - 7pm AEST/AEDT.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

We love to hear from our customers. There are a few different ways to get in touch with Costa. Contact us here.

Manufacturers Warranty FAQs

Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) provides a warranty on its products against breakages caused by material or manufacturing defects reported within 24 months of the date of purchase. This warranty does not cover: scratches on lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs and normal wear and tear including loss of screws. For more information, please see our Manufacturers Warranty.

For instructions on how to return your Costas under warranty, please refer to our Manufacturers Warranty for further information.

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

If your Costa lenses or frames have been changed or modified by anyone other than Costa and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by our Manufacturers Warranty.

Scratched lenses are not covered under Costa's Manufacturers Warranty.

The average turn around for a warranty claim is 3 - 4 weeks from receiving the item to the Costa Del Mar distribution center. We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

SHIPPED & RETURNS FAQs

View our returns policy.

View our shipping policy.

Delivery schedule

Standard products: 5 business days

Prescription products: 10-12 business days after we receive your prescription.

We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

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