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Got some questions about your Costas? Let us know what they’re about by selecting a topic and we’ll guide you to the best page for the answers, or put you in touch with a member of our team.

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CORPORATE GIFTING FAQs

Find the answers in our dedicated FAQ section.

FAQs

FAQ

Couldn’t find the info you needed? Maybe our FAQs can do the trick.

FAQs

ORDER STATUS

You can check your order status and estimated delivery date by selecting the Order and Return History tab on your account or, if you don't have one, visit the below link.

Check Order Status

PRO PROGRAM FAQs

Have some burning questions about what it means to become a Costa Pro? Find the answer by clicking below.

FAQs

COSTA'S MANUFACTURERS WARRANTY

Luxottica Retail Australia Pty Ltd (ABN 26 000 025 758) provides a warranty on its products against breakages caused by material or manufacturing defects reported within 24 months of the date of purchase. This warranty does not cover: scratches on lenses; damages caused by accident, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs and normal wear and tear including loss of screws. For more information, please see our Manufacturers Warranty.

TRACK RETURN

Need some help with your return? Visit our Shipping and Returns policy

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SEND US AN E-MAIL

Still have some unanswered questions? Write us an e-mail and our team will help you out.

BECOME A DEALER FAQs

Curious to see what it takes to become a Costa Dealer? Read through the FAQs to get the most up-to-date answers.

CALL US

1800 958 014

Working hours: Monday to Friday, 10:00am to 7:00pm AEST/AEDT

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