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FAQs

COVID-2019 FAQS

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please donā€™t hesitate to ask. We remain open 24/7 online at https://www.costadelmar.com/

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.

Our customer service team will continue to work and provide the same great service and aftercare as usual, though there might be a slight delay in response. For any queries related to your purchases, please contact the customer service team through https://www.costadelmar.com/eu-en/contact-us.

All our courier service partners have strict protocols in place to ensure all precautionary measures are followed. Depending on the courier, you may even request contactless delivery ā€” in which couriers drop off the package at your door or at a designated location without any personal interaction ā€” to reduce the risk of person-to-person transmission for both you and the courier worker.

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

GENERAL FAQs

Most of our Costas are hand assembled in USA, because we have yet to find a machine that does the job as well as a real, live person. We receive parts for our sunglasses from all around the world.Ā 

Costas assembled in USA are examined by no fewer than eight pairs of eyes before they ever shield yours. It's the only way we know how to keep the high standards we need to confidently back every pair of Costas with a limited warranty. See our Limited Warranty Ā landing page for limited warranty details and limitations.

Click here to answer three easy questions, and we can help you find the perfect pair of sunglasses. If you still need help choosing your perfect sunglasses please contact us . We'd love to help you choose the best fit and the right style.

One size doesn't always fit all. That's why weā€™re continually innovating new sunglass frame styles. On our website, each sunglass style is labeled as either narrow, regular, or wide fit. Regular fit is our most common. When shopping online, you can choose to filter sunglasses by fit to see which frame options might be best for you. Specific sunglass measurements are available under the ā€œSunglass Specsā€ tab on each sunglass detail page. If for any reason the fit just doesnā€™t work out for you once youā€™ve received your sunglasses, you can return them! return policy for more details. Start shopping by fit: Narrow | Regular | Wide

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your Costas in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Regular tightening of your hinge screws will also help maintain your frame. Follow these guidelines and your Costas will help you see what's out there for years to come.

See additional care tips for Del Mar Collection

To change or cancel an order you submitted, please contact our Customer Care team within an hour from order placement and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

We love to hear from our customers. Contact us here.

REPAIR FAQs

Costa Sunglasses and optical eyeglass frames are warranted against defects in materials or workmanship. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect.
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Since our limited warranties vary depending on the type of product you own, see our Limited Warranty page for details, limitations, and costs.

If we determine that the damage to your Costa sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties), you may still take advantage of our Repair Program.Ā 

For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account and then visit our Customer Care Service to begin the Limited Warranty or Repair Program process. Ā  Follow the steps on our warranty portal. Upon the receipt of the service request, Costa will assess within the next 5 business days if your product is covered by one of Costaā€™s Limited Warranties.

Please note that we do not accept cash, checks, or money orders as a form of payment .

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, weā€™ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

Every repair is different. And since we look at each one individually, repair costs will vary. Please see our Repair Program for more information. You will also be charged for shipping and handling.

If your Costa lenses or frames have been changed or modified by anyone other than Costa and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a Costa limited warranty.

Scratched lenses are not covered under Costaā€™s limited warranties.

Under our Repair Program, you may be able to have your scratched lenses replaced for a fee. Please see our Repair Program for more information.

The average turnaround on is three weeks.Ā 

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

If your Costas are returned damaged, please contact a Costa rep within 10 days of receiving the glasses through https://www.costadelmar.com/eu-en/contact-us. Ā 

SHIPPING & RETURNS FAQs

View our returns policy.

View our shipping policy.

Due to current conditions and volume, please allow up to 4 additional days for your order to ship. We appreciate your patience.

When ordering online, please allow up to 2 business days for your order to process before it ships. If you need your Costas faster you can speed up your order using a number of shipping options, such as Express shipping. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due Ā to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

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