Shipping and Returns
FREE STANDARD SHIPPING
We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping and Free Returns on qualifying Costa Del Mar orders within Australia. Here are the details:
- Free Standard Shipping within Australia.
- Free return shipping for all qualifying orders.
- Offer may be modified or discontinued at any time without notice.
Delivery schedule*
Standard products: 3-5 business days.
Prescription eyewear: 8-10 business days after we receive your prescription.
*Estimated dates. Business days does not include weekends and public holidays. Additional lead times of up to 2-3 business days apply for addresses in rural areas.
RETURN POLICY:
The Costa Del Mar Change of Mind return policy is simple. If you are not satisfied with your frames, sunglasses, or accessories purchase from costadelmar.com/en-au you may request a return within 14 days of the delivery date. If you are not satisfied with your prescription eyewear purchase, you may request a return within 21 days of the delivery date.
Returning online purchases by mail is super easy and always free. Here's what to do:
- On the âTrack Orderâ page enter your order number and the email address used when placing your order.
- Follow the guided procedure and print the Return Label.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous address label. Alternatively, bring a digital copy of your pre-paid Return Label to your nearest Post Office, who will be able to scan and print your label for you.
- Drop your package at any Australia Post store or box.
- Track your return for AU at www.auspost.com.au.
For further information, please read our full Shipping & Returns policy here.
