Shipping and Returns
*FREE SHIPPING (ESTIMATED DELIVERY IN 3 BUSINESS DAYS)
We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Shipping (estimated delivery in 3 Business Days) on all orders and Free Returns on qualifying CostaDelMar.com orders. Here are the details:
- Free Shipping within the United States
- Offer not valid on previous purchases or repair order purchases.
- Free return shipping for all qualifying orders.
- Offer may be modified or discontinued at any time without notice.
CostaDelMar.com orders can be shipped within the United States. Please allow up to 3 business days for your order to process before it ships and 2 more days for delivery. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders. Shipments to mailboxes and/or military bases are not possible. Orders to these addresses will be automatically cancelled.
The CostaDelMar.com return policy is simple. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. FINAL SALE items are not eligible for returns. Shipping costs will not be refunded.
For orders made between 11/20/2020 and 12/24/2020, the time allowed to request a return of eligible items will be extended to 1/31/2021.
Enjoy free shipping within the contiguous United States by visiting www.luxotticacustomercare.com/costa/returns and completing our online return request form. Free return offer excludes orders to Alaska and Hawaii. Customers will be responsible for return shipping costs, when exclusions apply.
Follow these steps to submit a return:
- Visit www.luxotticacustomercare.com/costa/returns and complete our online return request form.
- Print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box.
- Take your package to your nearest UPS location.
- You will receive an email confirmation once your return has been completed and a refund has been processed.
- Please allow up to 5 business days for the credit to show on your account.
- We do not exchange items, but you may reorder through CostaDelMar.com at this time.
For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at firstname.lastname@example.org.