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COSTA DEL MAR FAQS PAGE

COVID-2019 FAQS

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask. We remain open 24/7 online at https://www.costadelmar.com/

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.

Our customer service team will continue to work and provide the same great service and aftercare as usual, though there might be a slight delay in response. For any questions related to your purchases, please contact the customer service team by visiting: https://www.costadelmar.com/en-us/contact-us

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed. Depending on the courier, you may even request contactless delivery — in which couriers drop off the package at your door or at a designated location without any personal interaction — to reduce the risk of person-to-person transmission for both you and the courier worker.

Current research, which is still evolving, shows that the chance of spreading the virus through the eyes is possible, but rare. Studies found only a small amount of virus in tears of infected individuals. That said, in alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

General FAQs

Most of our Costas are hand assembled in USA, because we have yet to find a machine that does the job as well as a real, live person. We receive parts for our sunglasses from all around the world

Costas assembled in USA are examined by no fewer than eight pairs of eyes before they ever shield yours. It's the only way we know how to keep the high standards we need to confidently back every pair of Costas with a limited warranty. See our Limited Warranty landing page for limited warranty details and limitations.

Click here to answer three easy questions, and we can help you find the perfect pair of sunglasses. If you still need help choosing your perfect sunglasses please contact us. We'd love to help you choose the best fit and the right style.

One size doesn't always fit all. That's why we’re continually innovating new sunglass frame styles. On our website, each sunglass style is labeled as either narrow, regular, or wide fit. Regular fit is our most common. When shopping online, you can choose to filter sunglasses by fit to see which frame options might be best for you. Specific sunglass measurements are available under the “Sunglass Specs” tab on each sunglass detail page. If for any reason the fit just doesn’t work out for you once you’ve received your sunglasses, you can return them! return policy for more details. Start shopping by fit: Narrow | Regular | Wide

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your Costas in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Regular tightening of your hinge screws will also help maintain your frame. Follow these guidelines and your Costas will help you see what's out there for years to come.

See additional care tips for Costa

Yes, most Costa frames can be outfitted with Rx sunglass lenses. Check out the details on your preferred Costa frame’s website page on CostaDelMar.com to see if it is prescription ready.

We offer a wide range of sunglasses with prescription lenses. However, prescription is not available on all items we sell online. If the item is available in prescription you will see a button on the product page which says ADD RX LENSES. To shop all of our prescription sunglasses you can also navigate to this page which includes our widest range of sun prescription. We offer single vision and progressive in our sunglasses.

To be able to process your prescription order we require vaild, non-expired prescription and may need pupillary distance measurement (often referred to as PD). We will ask for your prescription after check-out. You will be able to choose between 2 options:

Scan or take a picture of your prescription and upload it in digital format when you are placing your order
Email it to CostaRX@costadelmar.com
If your prescription values are more than +/- 3 we’ll also need your pupillary distance (often referred to as PD). PD not on your prescription slip? Don’t worry, you can measure it at home. Learn how.

Each State has varying regulations regarding the validity of eyewear prescriptions which we fully comply to. We are unable to accept out of date prescriptions and will cancel orders which are sent in with an out of date prescription.

For any issues related to your submitted prescription before you have received your order, please contact our prescription team as soon as possible CostaRX@costadelmar.com

Yes. We give bulk discounts on a case-by-case basis, and it never hurts to ask. Give us a shout at here .

To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

We love to hear from our customers. There are a few different ways to get in touch with Costa. Contact us here

Repair FAQs

Costa Sunglasses and optical eyeglass frames are warranted against defects in materials or workmanship. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect. Costa will ask you to cover a processing fee, which includes return shipping and handling, plus applicable tax.

Since our limited warranties vary depending on the type of product you own, see our Limited Warranty page for details, limitations, and costs.

If we determine that the damage to your Costa sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties), you may still take advantage of our Repair Program. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.

For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account and then visit our Customer Care Service to begin the Limited Warranty or Repair Program process. Follow the steps through the Customer Care Service and after completion, print the shipping label. You are responsible for the cost of shipping your sunglasses to Costa. We advise using USPS priority mail as they provide a tracking number for your shipment.

Please note that we do not accept cash, checks, or money orders as a form of payment.

Prescription sunglasses must be returned to your Eye Care Practitioner. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, we’ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

Every repair is different. And since we look at each one individually, repair costs will vary. Please see our Repair Program for more information. You will also be charged for shipping and handling and applicable tax.

If your Costa lenses or frames have been changed or modified by anyone other than Costa and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a Costa limited warranty.

Scratched lenses are only covered under our Prescription Sunglass Limited Warranty. Scratched lenses are not covered under Costa’s other limited warranties.

Under our Repair Program, you may be able to have your scratched lenses replaced for a fee. Please see our Repair Program for more information.

Replacement nose pads are available for many of our metal frames and can be ordered here.

If your prescription lenses and/or frames are covered by a Costa limited warranty or are in need of a repair, please contact your Eye Care Practitioner. Costa prescription sunglasses must be returned to your Eye Care Practitioner and cannot be returned directly to Costa for repair work or for a warranty claim.

Find an Authorized Costa Eye Care Professional.

The average turnaround on is three weeks.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!
 

If your Costas are returned damaged, please contact a Costa rep within 10 days of receiving the glasses here .

Shipping & Return FAQs

View our returns policy.

View our shipping policy.

Due to current conditions and volume, please allow up to 4 additional days for your order to ship. We appreciate your patience.

When ordering online, please allow up to two business days for your order to process before it ships. If you need your Costas faster you can speed up your order using a number of shipping options, such as Express shipping. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

Pro/Sponsorships

Our Costa Pro Program features an in-house Costa Pro Site, training, rewards, program incentives, and more!

Do you live out of a tackle box? Do you consider a screaming reel to be the most beautiful sound known to man? If so, then you might be a good fit for our pro team! We are accepting applications for full-time tournament anglers, fishing guides, and captains. If you’re interested, please apply to the Costa Pro Program by clicking here.

Please note that all pros in our previous program will need to apply as well. This will give you easier access to your account, more rewards, and a more personalized experience with a Community Leader in your type of fishing.

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