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COSTA DEL MAR FAQS PAGE

General FAQs

Most of our Costas are hand assembled in USA, because we have yet to find a machine that does the job as well as a real, live person. We receive parts for our sunglasses from all around the world

Costas assembled in USA are examined by no fewer than eight pairs of eyes before they ever shield yours. It's the only way we know how to keep the high standards we need to confidently back every pair of Costas with a limited warranty. See our  landing page for limited warranty details and limitations.

Click here to answer three easy questions, and we can help you find the perfect pair of sunglasses. If you still need help choosing your perfect sunglasses please contact us. We'd love to help you choose the best fit and the right style.

One size doesn't always fit all. That's why we’re continually innovating new sunglass frame styles. On our website, each sunglass style is labeled as either narrow, regular, or wide fit. Regular fit is our most common. When shopping online, you can choose to filter sunglasses by fit to see which frame options might be best for you. Specific sunglass measurements are available under the “Sunglass Specs” tab on each sunglass detail page. If for any reason the fit just doesn’t work out for you once you’ve received your sunglasses, you can return them! return policy for more details. Start shopping by fit: Narrow | Regular | Wide

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your Costas in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Regular tightening of your hinge screws will also help maintain your frame. Follow these guidelines and your Costas will help you see what's out there for years to come.

See additional care tips for Costa

Yes, most Costa frames can be outfitted with Rx sunglass lenses. Check out the details on your preferred Costa frame’s website page on CostaDelMar.com to see if it is prescription ready.

We offer a wide range of sunglasses with prescription lenses. However, prescription is not available on all items we sell online. If the item is available in prescription you will see a button on the product page which says ADD RX LENSES. To shop all of our prescription sunglasses you can also navigate to this page which includes our widest range of sun prescription. We offer single vision and progressive in our sunglasses.

1. Enter it ManuallyWhen picking this option, you will be prompted to add all the information for your prescription to your order.
*California Residents – Due to CA Law you will still have to submit a copy of the prescription (Upload).

2. Upload RX directly during the checkout processScan or take a picture of your prescription and upload it in digital format when you are placing your order.

3. Email it to CostaRX@costadelmar.com
Email it to CostaRX@costadelmar.com*

*If your prescription values are more than +/- 3 we’ll also need your pupillary distance (often referred to as PD). PD not on your prescription slip? Don’t worry, you can measure it at home. Learn how.

*Each State has varying regulations regarding the validity of eyewear prescriptions which we fully comply to. We are unable to accept out of date prescriptions and will cancel orders which are sent in with an out-of-date prescription.

Since you manually enter your prescription we already have it on file. We strive to provide the fastest service to you. By allowing you to enter your prescription this allows us to send your order directly to the lab without any further delays in the process, getting you back on the water!

Due to California law, we are required to have a copy of your valid prescription.

For any issues related to your submitted prescription before you have received your order, please contact our prescription team as soon as possible CostaRX@costadelmar.com

Yes. We give bulk discounts on a case-by-case basis, and it never hurts to ask. Give us a shout at here .

To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.

We love to hear from our customers. There are a few different ways to get in touch with Costa. Contact us here

Repair FAQs

Costa Sunglasses and optical eyeglass frames are warranted against defects in materials or workmanship. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect. Costa will ask you to cover a processing fee, which includes return shipping and handling, plus applicable tax.

Since our limited warranties vary depending on the type of product you own, see our for details, limitations, and costs.

If we determine that the damage to your Costa sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties), you may still take advantage of our Repair Program. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.

For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account and then visit our Customer Care Service to begin the Limited Warranty or Repair Program process. Follow the steps through the Customer Care Service and after completion, print the shipping label. You are responsible for the cost of shipping your sunglasses to Costa. We advise using USPS priority mail as they provide a tracking number for your shipment.

Please note that we do not accept cash, checks, or money orders as a form of payment.

Prescription sunglasses must be returned to your Eye Care Practitioner. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, we’ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!

Every repair is different. And since we look at each one individually, repair costs will vary. Please see our Repair Program for more information. You will also be charged for shipping and handling and applicable tax.

If your Costa lenses or frames have been changed or modified by anyone other than Costa and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a Costa limited warranty.

Scratched lenses are only covered under our Prescription Sunglass Limited Warranty. Scratched lenses are not covered under Costa’s other limited warranties.

Under our Repair Program, you may be able to have your scratched lenses replaced for a fee. Please see our Repair Program for more information.

Replacement nose pads are available for many of our metal frames and can be ordered here.

If your prescription lenses and/or frames are covered by a Costa limited warranty or are in need of a repair, please contact your Eye Care Practitioner. Costa prescription sunglasses must be returned to your Eye Care Practitioner and cannot be returned directly to Costa for repair work or for a warranty claim.

Find an Authorized Costa Eye Care Professional.

The average turnaround on is three weeks.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!
 

If your Costas are returned damaged, please contact a Costa rep within 10 days of receiving the glasses here .

Shipping & Return FAQs

View our returns policy.

View our shipping policy.

Due to current conditions and volume, please allow up to 4 additional days for your order to ship. We appreciate your patience.

When ordering online, please allow up to two business days for your order to process before it ships. If you need your Costas faster you can speed up your order using a number of shipping options, such as Express shipping. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

Pro/Sponsorships

Our Costa Pro Program features an in-house Costa Pro Site, training, rewards, program incentives, and more!

Do you live out of a tackle box? Do you consider a screaming reel to be the most beautiful sound known to man? If so, then you might be a good fit for our pro team! We are accepting applications for full-time tournament anglers, fishing guides, and captains. If you’re interested, please apply to the Costa Pro Program by clicking here.

Please note that all pros in our previous program will need to apply as well. This will give you easier access to your account, more rewards, and a more personalized experience with a Community Leader in your type of fishing.

Book an Eye Exam service FAQs

You can schedule an eye exam online by clicking on Schedule Eye Exam, entering your location, then selecting the doctor location and partner you prefer.

Input your contact information, choose your desired date, and click "Book Exam" to confirm your appointment. You'll receive a confirmation email from the optometrist* of your choice.

If you want to reschedule the appointment, click the "reschedule" button on the confirmation email. To cancel or if you have any questions about your eye exam, please contact a customer care representative at 1-855-589-8891 for LensCrafters or 1-877-848-8476 for Target Optical.

*Eye exams available at the independent doctor of optometry at or next to LensCrafters or Target Optical. Doctors in some states are employed by LensCrafters or Target Optical. In California, eye exams are available at LensCrafters locations from independent doctors of optometry act or next to LensCrafters or from licensed optometrists employed by EYEXAM of California, a licensed vision health care service plan. In California, the optometrists are not employed by LensCrafters, which does not provide eye exams.  In California, Target Optical does not provide eye exams or employ Doctors of Optometry. Eye exams available from self-employed doctors who lease space inside of Target Optical.

With "Book an eye exam" service, you can book an eye exam at one of our partner stores thanks to the Essilor Luxottica network of doctors. After you enter your preferred location and time slot when booking your exam, you can choose from several doctors, mainly located in one of our partner LensCrafters or Target Optical stores.

Costa Del Mar Protection Program FAQs

Our Costa Del Mar Protection Plan is a 12-month program that begins when you purchase your eyewear.

No. The Costa Del Mar Protection Plan will entirely replace your eyewear.

Our $39.99 unlimited Costa Del Mar Protection Plan will replace your sunglasses or eyeglasses as often as necessary during the 12 month term.

Yes, having a copay keeps your initial protection investment as low as possible. You only need to pay the copay when using the Costa Del Mar Protection Plan. The Costa Del Mar Protection Plan requires a $40 copay to replace sunglasses or eyeglasses.

No. The Costa Del Mar Protection Plan is not insurance, it is a service plan, and does not cover loss or theft.

The Costa Del Mar Protection Plan covers cracked and scratched lenses; cracked frames; broken hinges; normal wear and tear; and defects in materials and workmanship. (Limitations and exclusions apply, please refer to the terms and conditions for more information.)

The Costa Del Mar Protection Plan can only be purchased at the same time you purchase your eyewear. The Costa Del Mar Protection Plan cannot be added onto eyewear at a later date.

Not at this time.

It’s easy! Just contact Costa Del Mar’s customer service at 1-855-692-6782 and let the agent know you’ve purchased a Costa Del Mar Protection Plan. They’ll assist you in getting your replacement as quickly as possible.

Yes, each eyewear must have its own Costa Del Mar Protection Plan.

No, las gafas deben entregarse a Costa Del Mar al presentar una reclamación.

Yes, if the style is available. If not, you will be credited the amount you paid toward a new pair.

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