Where are my Costas made?
Most of our Costas are hand assembled in our Daytona Beach, Florida workshop because we have yet to find a machine that does the job as well as a real, live person. We receive parts for our sunglasses from all around the world
Costas assembled in our Daytona Beach, Florida workshop are examined by no fewer than eight pairs of eyes before they ever shield yours. It's the only way we know how to keep the high standards we need to confidently back every pair of Costas with a limited warranty. See our Limited Warranty landing page for limited warranty details and limitations.
How do I know what pair of sunglasses will fit me?
One size doesn't always fit all. That's why we have over 60 different frame styles. Every frame style is labeled as either S, M, L or XL. Large frames are our most common. When shopping on the website, you can filter frames by their size options to see what frames are made for each size. Measurements are available under the description tab of each frame. If for some reason you need to return your purchase, you can! See our return policy for more details.
How do I care for my Costas?
A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your Costas in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Regular tightening of your hinge screws will also help maintain your frame. Follow these guidelines and your Costas will help you see what's out there for years to come.
Can I get my Costas with Rx lenses?
Yes, most Costa frames can be outfitted with Rx sunglass lenses. Check out the details on your preferred Costa frame’s website page on CostaDelMar.com to see if it is prescription ready.
Does Costa offer discounts for bulk orders?
Yes. We give bulk discounts on a case-by-case basis, and it never hurts to ask. Give us a shout at firstname.lastname@example.org.
I have a product idea. How do I submit it to Costa?
View Costa's Disclosure Agreement Including Waiver of Confidentiality for product idea submissions.
How can I contact Costa?
We love to hear from our customers. There are a few different ways to get in touch with Costa. Email us here, or write or call us.
Online Orders: 1-844-642-6782
Customer Care: 1-855-692-6782
Costa Rx: 1-855-267-8279
Corporate Office: 1-800-447-3700
Customer Service Hours: Monday - Friday: 8:00am - 6:00pm ET
What is and is not covered under a Costa limited warranty?
Costa Sunglasses and optical eyeglass frames are warranted against defects in materials or workmanship. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect. Costa will ask you to cover a processing fee, which includes return shipping and handling, plus applicable tax.
Since our limited warranties vary depending on the type of product you own, see our Limited Warranty page for details, limitations, and costs.
If we determine that the damage to your Costa sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties), you may still take advantage of our Repair Program. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.
How do I send my Costas in for warranty or repair work?
For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account and then visit our Customer Care Service to begin the Limited Warranty or Repair Program process. Follow the steps through the Customer Care Service and after completion, print the shipping label. You are responsible for the cost of shipping your sunglasses to Costa. We advise using USPS priority mail as they provide a tracking number for your shipment.
Please note that we do not accept cash, checks, or money orders as a form of payment.
Prescription sunglasses must be returned to your Eye Care Practitioner. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.
What happens after I send my Costas in for warranty or repair work?
Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, we’ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.
We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!
How much does it cost to repair my Costas under the Repair Program??
Every repair is different. And since we look at each one individually, repair costs will vary. Please see our Repair Price List for more information. You will also be charged for shipping and handling and applicable tax.
Does changing or modifying my lenses on my own accord void my warranty?
If your Costa lenses or frames have been changed or modified by anyone other than Costa and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a Costa limited warranty.
My Costa lenses are scratched. Is this covered under warranty?
Scratched lenses are only covered under our Prescription Sunglass Limited Warranty. Scratched lenses are not covered under Costa’s other limited warranties.
Can I order replacement nose pads for my Costas?
Replacement nose pads are available for many of our metal frames and can be ordered over the phone at 1-855-692-6782.
How do I make a warranty claim or repair my prescription Costas?
If your prescription lenses and/or frames are covered by a Costa limited warranty or are in need of a repair, please contact your Eye Care Practitioner. Costa prescription sunglasses must be returned to your Eye Care Practitioner and cannot be returned directly to Costa for repair work or for a warranty claim.
How long does it take to have my Costas returned back to me after submitting a warranty claim or repair?
The average turnaround on is three weeks.
The fastest way for you to get back on the water is to preapprove the warranty processing fee or any repair costs during the online warranty claim or repair order. We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!
My Costas came back damaged after my warranty claim or repair order. What do I do now?
What is Costa’s return policy for sunglasses or Costa gear purchased on CostaDelMar.com?
View our returns policy.
What is Costa’s shipping policy?
View our shipping policy.
How long will it take to receive my order?
When ordering online, please allow up to two business days for your order to process before it ships. If you need your Costas faster you can speed up your order using a number of shipping options, such as Two-Day or Next Day Shipping. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.
How can I become a Costa pro?
We are excited to launch our brand new Costa Pro Program featuring a new in-house Costa Pro Site, training, rewards, program incentives, and more!
Do you live out of a tackle box? Do you consider a screaming reel to be the most beautiful sound known to man? If so, then you might be a good fit for our pro team! We are currently accepting applications for full-time tournament anglers, fishing guides, and captains. If you’re interested, please apply to the Costa Pro Program.
Please note that all pros in our previous program will need to apply as well. This will give you easier access to your account, more rewards, and a more personalized experience with a Community Leader in your type of fishing.