PARTS & SERVICE

SERVICE: COSTA'S LIMITED WARRANTIES

Terms

If your Costa eyewear has a defect in materials or workmanship, we will fix or replace them to get you back on the water as soon as we can. For warranty claims received by Costa on or before 04/01/2020, a processing fee (which covers return shipping and handling), plus applicable tax, is charged for each warranty claim processed. Warranty claims submitted after 04/01/2020 are not subject to a processing fee.

HOW TO MAKE A CLAIM

If you want to submit a Service Request in our Aftersales Portal please follow this link.

Upon the receipt of the service request, Costa will assess within the next 5 business days if your product is covered by one of Costa’s Limited Warranties.

Please note we do not manage defects related to prescription sunglasses lenses and frame or Optical Eyeglass frames on this portal. Costa RX Sunglasses lenses and frames and Costa Optical Eyeglass frames must be returned to your Eyecare Practitioner for Limited warranty service.

Make a claim

SUNGLASSES REPAIRS

To start the repair process, you may submit a service request in our Aftersales Portal by following this link.

Upon the receipt of the service request, Costa will assess within the next 5 business days.

Repair service is based on component parts availability and assessment of the product. If it’s not possible to proceed with the repair, we can always offer you a frame replacement (with an identical or reasonably equivalent style) or a coupon to be redeemed on costadelmar.com.

Repair pricing may vary by product. Due to variations in pricing, if your product is not covered by one of Costa’s Limited Warranties, you will receive an offer including details on the costs to perform a repair service (component part cost plus applicable tax fee and $18 processing fee which include shipping and handling) or to provide the frame replacement (30% off current retail price). You will not be required to ship your sunglasses prior to receiving the offer.

Please note we do not manage defects related to prescription sunglasses lenses and frame or Optical Eyeglass frames on this portal. Costa RX Sunglasses lenses and frames and Costa Optical Eyeglass frames must be returned to your Eyecare Practitioner for Limited warranty service.

Send a repair request