CYBERWEEK SPECIALS | UP TO 50% OFF

What is the company doing in light of COVID-19?

We are determined to maintain the same level of confidence among our customers. Today, our facilities around the world are up and running, including our warehouses, labs and production plants in U.S., Italy and China. We have decided to partially reduce our production to implement strong health and safety protocols. Since Luxottica always maintains good level of inventory, we will have you covered. In terms of safety, our vertically integrated supply chain allows us full visibility of the manufacturing and distribution process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks.


What’s the plan for online order fulfillment ?

We are determined to maintain our commitment to our customers. Our vertically integrated supply chain allows us full visibility of the manufacturing and shipping process. When our products leave our factory, they do so in the safest, cleanest manner, packed and shipped by a carefully trained staff member after undergoing extensive checks. In the coming weeks, if you have any questions about our products, please don’t hesitate to ask. We remain open 24/7 online at https://www.costadelmar.com/


Should I expect delays in deliveries due to the COVID-19 emergency?

Our courier service partners are using their logistics network to minimize service impacts so we can continue to deliver the best possible service to our customers.


How can i get in touch with the customer service team?

Our customer service team will continue to work and provide the same great service and aftercare as usual, though there might be a slight delay in response. For any queries related to your purchases, please contact the customer service team through the online form https://www.costadelmar.com/en-us/inside-costa/customer-care/contact-us

Ecommerce customer service team remains available to cover all and only queries related to online orders at 1-855-692-6782 Monday - Friday: 9:00am - 6:00pm ET


Are your online deliveries safe? 

When you buy online you avoid close contact with people who might be sick. All our courier service partners have strict protocols in place to ensure all precautionary measures are followed. Depending on the courier, you may even request contactless delivery — in which couriers drop off the package at your door or at a designated location without any personal interaction — to reduce the risk of person-to-person transmission for both you and the courier worker.


Can COVID-19 transmit through eyes?

Yes, most Costa frames can be outfitted with Rx sunglass lenses. Check out the details on your preferred Costa frame’s website page on CostaDelMar.com to see if it is prescription ready.


Do glasses help protect against COVID-19?

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.


How should I clean my glasses in this period?

While glasses may potentially provide some protection from COVID-19, that protection is limited to the shielded area of the eye. The virus can still reach your eyes from the exposed sides, tops and bottoms of your glasses. In alignment with the Centers for Disease Control and Prevention (CDC), you should take all necessary precautions to avoid touching your eyes.


What can I do about increased screen time straining my eyes?

There are many studies that associate prolonged computer use with eye strain and discomfort. Ocular surface dryness (due to infrequent blinking) can result in symptoms. To minimize this, you should follow the 20-20-20 rule: take a break every 20 minutes and look at an object 20 feet away for at least 20 seconds. You can also change your computer display brightness, increase font size and minimize glare with proper lighting.

Where are my Costas made?

Most of our Costas are hand assembled in USA, because we have yet to find a machine that does the job as well as a real, live person. We receive parts for our sunglasses from all around the world

Costas assembled in USA are examined by no fewer than eight pairs of eyes before they ever shield yours. It's the only way we know how to keep the high standards we need to confidently back every pair of Costas with a limited warranty. See our Limited Warranty landing page for limited warranty details and limitations.


How to Choose the Best Pair of Sunglasses?

Click here to answer three easy questions, and we can help you find the perfect pair of sunglasses. If you still need help choosing your perfect sunglasses please contact us. We'd love to help you choose the best fit and the right style.


How do I know what pair of sunglasses will fit me?

One size doesn't always fit all. That's why we’re continually innovating new sunglass frame styles. On our website, each sunglass style is labeled as either narrow, regular, or wide fit. Regular fit is our most common. When shopping online, you can choose to filter sunglasses by fit to see which frame options might be best for you. Specific sunglass measurements are available under the “Sunglass Specs” tab on each sunglass detail page. If for any reason the fit just doesn’t work out for you once you’ve received your sunglasses, you can return them! return policy for more details. Start shopping by fit: Narrow | Regular | Wide


How do I care for my Costas?

A lens cleaning solution and our premium microfiber cleaning cloth are your best bets for keeping your Costas in top shape. Keep them in their protective case, away from extreme temperatures (translation: don't leave them on the dash of your pickup). Regular tightening of your hinge screws will also help maintain your frame. Follow these guidelines and your Costas will help you see what's out there for years to come.

See additional care tips for Del Mar Collection


Can I get my Costas with Rx lenses?

Yes, most Costa frames can be outfitted with Rx sunglass lenses. Check out the details on your preferred Costa frame’s website page on CostaDelMar.com to see if it is prescription ready.


Does Costa offer discounts for bulk orders?

Yes. We give bulk discounts on a case-by-case basis, and it never hurts to ask. Give us a shout at weborders@costadelmar.com.


I have a product idea. How do I submit it to Costa?

View Costa's Disclosure Agreement Including Waiver of Confidentiality for product idea submissions.


How do I change or cancel my order?

To change or cancel an order you recently submitted, please contact our Customer Care team as soon as possible and we will do our best to accommodate your request.

However, please be aware that as our system is designed to fulfill orders very quickly, after the first hour we cannot guarantee that it will be possible to cancel or change the order as it may have entered the shipping process.


Blue Friday Week

Receive 30% off any online order (Sunglasses, Eyeglasses, Accessories, Apparel) or receive up to 50% off selected items at Costadelmar.com. Discounts are off tag price. This promotion is valid from 11/22/2020 to 11/30/2020. Exclusions may apply. Not valid on shipping & handling, taxes, returns, or exchanges. No cash-back value, cannot be redeemed for cash, may not be sold or transferred, and will not be replaced if lost, stolen, or damaged. Additional restrictions may apply. The offer cannot be combined with any other coupons, discounts, promotional offers or previous purchases and it may not be combinable with some insurance plans.


How can I contact Costa?

We love to hear from our customers. There are a few different ways to get in touch with Costa. Email us here, or write or call us.

Online Orders: 1-855-MY-COSTA

Customer Care: 1-855-MY-COSTA

Costa Rx: 1-855-267-8279

Corporate Office: 386-274-4000

Customer Service Hours: Monday - Friday: 9:00am - 5:30pm ET

What is and is not covered under a Costa limited warranty?

Costa Sunglasses and optical eyeglass frames are warranted against defects in materials or workmanship. Costa will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Costa to have a manufacturer's defect. Costa will ask you to cover a processing fee, which includes return shipping and handling, plus applicable tax.

Since our limited warranties vary depending on the type of product you own, see our Limited Warranty page for details, limitations, and costs.

If we determine that the damage to your Costa sunglasses is not a defect in materials or workmanship (for example, wear and tear, accidental damage, scratched lenses, broken hinges, misuse or other problems not covered by one of our limited warranties), you may still take advantage of our Repair Program. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.


How do I send my Costas in for warranty or repair work?

For non-prescription sunglasses, limited edition sunglasses, and special collection sunglasses, you should create an account and then visit our Customer Care Service to begin the Limited Warranty or Repair Program process. Follow the steps through the Customer Care Service and after completion, print the shipping label. You are responsible for the cost of shipping your sunglasses to Costa. We advise using USPS priority mail as they provide a tracking number for your shipment.

Please note that we do not accept cash, checks, or money orders as a form of payment.

Prescription sunglasses must be returned to your Eye Care Practitioner. Please note that our Repair Program is not available for your Costa Optical eyeglass frames or for lenses supplied by your Eye Care Practitioner.


What happens after I send my Costas in for warranty or repair work?

Once we receive the sunglasses, we'll confirm whether the issue is covered by one of our limited warranties. If not, we’ll determine the required repairs and reach out to you with our evaluation results, recommended next steps, and associated costs.

We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!


How much does it cost to repair my Costas under the Repair Program?

Every repair is different. And since we look at each one individually, repair costs will vary. Please see our Repair Program for more information. You will also be charged for shipping and handling and applicable tax.


Does changing or modifying my lenses on my own accord void my warranty?

If your Costa lenses or frames have been changed or modified by anyone other than Costa and an issue arises, the issue will not be deemed a defect in materials or workmanship, and therefore will not be covered by a Costa limited warranty.


My Costa lenses are scratched. Is this covered under warranty?

Scratched lenses are only covered under our Prescription Sunglass Limited Warranty. Scratched lenses are not covered under Costa’s other limited warranties.

Under our Repair Program, you may be able to have your scratched lenses replaced for a fee. Please see our Repair Program for more information.


How do I make a warranty claim or repair my prescription Costas?

If your prescription lenses and/or frames are covered by a Costa limited warranty or are in need of a repair, please contact your Eye Care Practitioner. Costa prescription sunglasses must be returned to your Eye Care Practitioner and cannot be returned directly to Costa for repair work or for a warranty claim.

Find an Authorized Costa Eye Care Professional.


How long does it take to have my Costas returned back to me after submitting a warranty claim or repair?

The average turnaround on is three weeks.

The fastest way for you to get back on the water is to preapprove the warranty processing fee or any repair costs during the online warranty claim or repair order. We will communicate primarily through email, so be sure to use an email address you check often and make sure we're not in your spam filter!


My Costas came back damaged after my warranty claim or repair order. What do I do now?

If your Costas are returned damaged, please contact a Costa rep within 10 days of receiving the glasses at 1-855-MYCOSTA (1-855-692-6782).

What is Costa’s return policy for sunglasses or Costa gear purchased on CostaDelMar.com?

View our returns policy.


What is Costa’s shipping policy?

View our shipping policy.


How long will it take to receive my order?

Due to current conditions and volume, please allow up to 4 additional days for your order to ship. We appreciate your patience.

When ordering online, please allow up to two business days for your order to process before it ships. If you need your Costas faster you can speed up your order using a number of shipping options, such as Expedited or Express shipping. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders.

How can I become a Costa pro?

We are excited to launch our brand new Costa Pro Program featuring a new in-house Costa Pro Site, training, rewards, program incentives, and more!

Do you live out of a tackle box? Do you consider a screaming reel to be the most beautiful sound known to man? If so, then you might be a good fit for our pro team! We are currently accepting applications for full-time tournament anglers, fishing guides, and captains. If you’re interested, please apply to the Costa Pro Program.

Please note that all pros in our previous program will need to apply as well. This will give you easier access to your account, more rewards, and a more personalized experience with a Community Leader in your type of fishing.